PRIVACY POLICY
Introduction
Medical Skin and Laser is dedicated to protecting your privacy and managing your personal information responsibly. This policy outlines how we collect, use, and disclose your information, in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles, and relevant state legislation.
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Collection of Information
We collect personal details necessary for your medical care and practice management, including your name, contact information, health details, family history, and payment information. This information may be obtained directly from you or, if required, from other healthcare providers. Information may be collected in person, by phone, or online, and is stored securely in electronic or handwritten records.
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Use of Heidi AI for Transcription
To enhance the accuracy and efficiency of our medical record-keeping, we utilize Heidi AI, an AI-powered medical scribe, to transcribe consultation notes. Heidi AI is compliant with Australian Privacy Principles (APPs) and employs robust security measures, including end-to-end encryption and de-identification of data, to protect your personal information. For more details on Heidi AI's privacy practices, please refer to their Privacy Policy.
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Recording of Notes, Videos, and Photos on Halaxy
During consultations, we may record notes, videos, and photos as part of your medical assessment and treatment. These records are securely stored in our practice management software, Halaxy. Halaxy uses 256-bit bank-grade security and encryption to protect your records, ensuring that your information is safeguarded at the same level required by financial institutions. All data is encrypted and stored in securely protected data centres within Australia, with multiple backups to maintain data integrity. For more details on Halaxy’s data protection measures, please refer to their Privacy Policy.
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Use and Disclosure
Your information is confidential and used solely for purposes directly related to your care, such as sharing test results with specialists. Disclosure to third parties, like Medicare, courts, or insurers, occurs only when legally permitted or required. We may also engage external contractors (e.g., IT or legal services) who adhere to strict confidentiality standards.
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Data Quality and Security
We take steps to keep your information accurate and secure. Please update us if any details change. Information is protected through secure premises, password-protected systems, and locked storage for physical records.
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Access and Corrections
You may request access to your medical records in writing. A fee may apply for administrative costs. We may restrict access if legally justified and will provide reasons if access is denied. If your details are incorrect, please inform us at contact@medicalskinandlaser.com.
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Complaints
For privacy complaints, please contact us in writing. We will review your complaint and respond following our procedures. If dissatisfied, you may contact the Australian Information Commissioner or State/Territory Privacy Commissioner.
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Overseas Data Transfer
Your information will not be transferred overseas without your consent or unless legally required.
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Contact Us
For questions, access requests, or complaints, please reach us at:
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Phone: (08) 6336 0129
This policy is effective as of November 10, 2024.